At Jack Furnishings, customer satisfaction is important to us. We strive to provide high-quality home decor and furnishing products. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify for a return, items must:
- Be unused and in original condition
- Include original packaging and accessories
- Not show signs of damage, misuse, or alteration
Products returned after the 14-day return period may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Customized or personalized products
- Clearance or final sale items
- Products damaged due to improper use or handling by the customer
Return Request Process
To initiate a return, please contact our support team within 14 days of delivery at:
Email: [email protected]
Please include your order number, product details, and the reason for the return request. Our team will review your request and provide return instructions within 2–5 business days.
Inspection and Approval
Once the returned item is received, we will inspect it to ensure it meets our return requirements. The inspection process may take 3–7 business days after delivery to our return facility.
If approved, your refund or replacement request will be processed accordingly.
Refund Process
Since Jack Furnishings operates with Cash on Delivery only, approved refunds will be issued through an agreed refund method coordinated with the customer.
Refunds are generally processed within 7–14 business days after approval. Processing times may vary depending on your location and communication response times.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will review the issue and arrange a replacement or refund when applicable.
Exchange Policy
We may offer exchanges for eligible items depending on product availability. Exchange requests must be submitted within 14 days of receiving the order.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Jack Furnishings.
We recommend using a trackable shipping service when returning products, as we are not responsible for lost return shipments.
Cancellation Requests
Orders may only be canceled before shipment confirmation. Once an order has been shipped or dispatched for delivery, cancellation requests may no longer be accepted.
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us at:
Email: [email protected]